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What is the minimum quality standards requested to rent a living space on eLands?

The minimum quality standards are based on 3 factors which are:

  • safety,

  • sanitation,

  • access,

    With these 3 factors in mind eLands request lessor to provide:

  • Clean accommodation with clean fresh bedding and towels, before the arrival of any tenants

  • Basic access to heating equipment or proper bedding covers. If the lessor specifies any equipment in the description s/he must make sure that everything it is properly functioning before the arrival of his/her tenants. The description is a legal contract and if unable to provide all services mentioned in it, the tenant will be entitled to claim the eLands refund policy.  

  • Basic access to cooling equipment such as fans. If the lessor specifies any equipment in the description s/he must make sure that it is properly functioning before the arrival of his/her tenants. The description is a legal contract and if unable to provide all services mentioned in it, the tenant will be entitled to claim the eLands refund policy

  • Access to hot and cold water with basic properly functioning bathroom accessories like a sink and shower.

  • All appliances (like, wireless internet, air conditioning, cable TV) listed in the description are available and functional

  • All images/Photos shown in your eLands listing reflect your Rental Space and are up to date

  • It is very important that if you are renting a room from a space where others are living/renting you clearly state if you have any pets for some people are afraid or allergic.

  • Access to the windows, doors of that rental space and locks are properly functional.

  • The sanitation of the space is properly executed with no health and safety issues like exposure to hazard substances such as lead paint or asbestos. Also the space needs to be clean from any type of vermin such as insects.

  • Basic access to electricity and proper lighting.

  • The property representative is available to resolve any issues that may arise during the stay of that tenant.

  • Last but not least you need to have all necessary permissions to offer your accommodations or part of your accommodation for let/rent. This includes ensuring that you will not violate any agreements you had already entered into with any third parties such as any agreements or rules with a landlord and you also need to be in compliance with all applicable laws, Tax requirements, and rules and regulations that may apply in your country.

What are the Host Obligations?

We at eLands understand that not everyone can offer a 5 star service to their clients but we enforce some lessor Obligations that reflects the minimum standard one can comfortably live in. We encourage you to go though our lessor Obligations because they affect our Tenant Refund Policy.

A short brief about eLands lessor Obligations is that you should make sure that your listing meets our minimum living standards which are: cleanliness, safety, and access. This should be reflected clearly in your description on your eLands pages. It is very important that you provide your tourists with all the services and amenities that you show in your listing’s photos and if providing any service, they have to be a mirror of what they can find in your description.

We also suggest you provide your clients with your contact information and if you find it difficult to be available make sure you provide your clients and us (eLands) with an alternative point of contact before your client/s check-in. Make sure you use the message thread to ask them what they might need during their stay so you can better prepare. The happier your clients the more you will get.

Although this is not an Obligation, we would like to take this opportunity to point out that the more original, warmer and welcoming you make your clients feel the more your business will flourish. People tend to notice small things like a welcome note or some local treats near their bed.