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What if a lessor informs me that the listing I already paid for is now unavailable but they have an alternative?

Although it is rare, everyone can make mistakes and sometimes a lessor may end up with a double booking on the same rental because of human error or lack of management. If this happens and the lessor makes up for the mistake by offering you another space to stay, similar or better to what you have booked which is also listed on eLands and your are ok with this change, you can accept. On accepting the lessor would need to make a Booking Cancelation and the tenant will have the option in your booking tab to transfer the booking deposit on the other listing of your choosing. Last minute cancelations made by a lessor may affect the placement of that listing in the eLands pages. For more information please have a look at the eLands Cancelation Policy.

If no agreement could be reached all tenants can claim the eLands Tenant Refund Policy where eLands will fully refund the deposit. You can always book another rental but if you would need any assistance, our eLands Support team is just an email/ Skype call/ phone call away.



How does check-in work?

On the listing page Guests can find the check –in and check-out time the Host prefers. There is no online check-in or checkout process as so Guests and hosts need to use the eLands messaging system or phone each other to shear arrival information and work out the details for checking in/out and the exchanging of keys. 

We strongly suggest keeping each other updated. Communication is essential; as so make sure you have the right contact information so if needed you can reach each other in case you face any difficulty. 


*Many hosts greet guests in person to exchange keys. Others send keys and instructions in the mail, leave them in a lockbox, or have a neighbor meet a guest. The decision of whether or not to give a guest a key is at the discretion of the host. However, the Guest Refund Policy stipulates that guests need to have reasonable access to the listing they booked. If you decide not to provide keys, you should mention in your listing’s description and house rules that keys will not be available to the guests so people are aware of the situation before booking.