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How does check-in work?

It is up to the guests and hosts to work out the details for checking in and checking out time directly with each other. The host can set a specific time on his listing page for the check in and checkout but the guest/s can always use elands messaging system to arrange the check in/ checkout times. 

Host: remember to give guest important information needed to smooth the check-in like give your guest instructions for the key exchange. Try use the elands messaging system so your guest can always recall back to your message if needed.

*Note that:

Host & Guest: Communication is essential.  Make sure to have an easy and efficient direct line of communication. Once the guest paid the reservation deposit we suggest to the host to give them his/her mobile number or telephone number.

We also suggest not giving any personal contact information before your guest paid the reservation deposit. This will reduce the risk of giving your contact information to 3rd party data collecting parties.

HOST: A good host is that who makes sure that his guest experience a great time during their stay. As so we suggest going the extra mile if needed and assist as best your guest as best as you can. This will result in great reviews and will help you build a great reputation.

The typical scenario would be if the host or his/her representative greets guests in person to exchange keys and important instructions. Although we don’t suggest it, we find others who send the keys and instruction through the mail. Then we have those who hosts who don’t give the guests the keys. This is usually the case when it comes to room rentals but it is very important that this is clearly stated in the listing description before any bookings take place for one of eLands Refund Policies states that guests need to have a reasonable easy access to the listing that they booked. With that said if the hosts decide not to give guests a key he or she has to have someone at the premises to personally supply the guests with access to their booked listing.